Use the Guided Tour Designer to create tours that demonstrate to users how to use a feature. For example, an administrator can create a task demo with callouts to demonstrate how to perform the task. Guided tours help train and onboard users within the ServiceNow user interface UI.
Speaker: Jonathan Jackson. ServiceNow Guided Tours are on-screen live tours or tutorials of the platform that can be used for user onboarding to new features. It can be used in PROD and sub-prod instances depending on your need. Instances originally created on Jakara or later are enabled by default.
Navigating to guided tours
In this weeks instalment of "Making the most of ServiceNow" we are focusing on ServiceNow guided tours. The end result of a guided tour is best illustrated by a screenshot - it provides a series of self-guided instructions callouts to assist users with the ServiceNow interface. In a few simple steps you can have a tour up and running in no time:. When creating a new guided tour be prepared to decide:. The Page where the tour is to commence.
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